Terms & Conditions
Version 2.1, in force from 1 September 2026. These Terms apply to Agreements formed on or after that date. The version accepted when an Agreement is formed applies to that Agreement, as set out in Article 32.
Article 1. Identity and contact details
1.1These General Terms and Conditions are used by 4Fixing, established at Witte de Withstraat 114H, 1057 ZG Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce under KvK number 74516728 and VAT identification number NL002464233B56.
1.24Fixing can be contacted at info@4fixing.com and by telephone at +31 6 86475803.
1.3These Terms apply to the commercial activities offered through https://4fixing.nl/ and to assignments otherwise accepted by 4Fixing.
1.4Pavan Geraedts Practice and Paolo Maria Pavan prepared the contractual text in an independent legal and GRC advisory capacity. They are not parties to an Agreement between 4Fixing and a Customer and assume no operational obligation under that Agreement.
Article 2. Definitions
2.1In these Terms, Agreement means the contract between 4Fixing and the Customer. The Agreement consists of the accepted Quote, Repair Confirmation or Statement of Work, any applicable data-processing agreement and these Terms.
2.2Business Customer means a natural person or legal entity acting for purposes connected with a trade, business, craft or profession. Consumer means a natural person acting for purposes outside a trade, business, craft or profession. Customer means either a Consumer or a Business Customer entering into an Agreement with 4Fixing.
2.3Device means a computer, laptop, telephone, tablet, storage medium, electronic component, accessory or other item entrusted to 4Fixing.
2.4Repair Services means diagnosis, maintenance, repair, component replacement, microsoldering, board-level work, liquid-damage treatment and related technical work.
2.5Data Recovery means technical work intended to retrieve, extract, copy, reconstruct or make accessible data from a Device or storage medium.
2.6Digital Services means website design, development, technical configuration, domain registration or administration, hosting, business email, maintenance, technical SEO preparation, performance optimisation, cookie-consent configuration and related support.
2.7Quote means a written proposal stating the expected scope, assumptions, price or price basis, timing and specific conditions of the proposed work.
2.8Repair Confirmation means a written intake, diagnostic result, repair authorisation, spending limit or order confirmation relating to a Device.
2.9Statement of Work means the project-specific document describing Digital Services, deliverables, responsibilities, milestones, dependencies, fees, recurring services and acceptance criteria.
2.10Commercial Warranty means an additional contractual promise offered by 4Fixing. A Commercial Warranty does not replace or reduce statutory rights.
Article 3. Application and contractual hierarchy
3.1These Terms apply to every offer and Agreement concerning goods, Repair Services, Data Recovery, Digital Services and related work supplied by 4Fixing.
3.2The Customer's general terms do not apply unless 4Fixing expressly accepts them in writing.
3.3Where contractual documents conflict, a signed data-processing agreement takes priority for personal-data processing. The accepted Statement of Work or Repair Confirmation then takes priority, followed by the accepted Quote and these Terms.
3.4A specific written commitment takes priority over a general clause only for the matter expressly covered by that commitment.
3.5Nothing in these Terms excludes or restricts a Consumer right that cannot lawfully be excluded or restricted. Mandatory law takes priority where a provision conflicts with it.
Article 4. Enquiries and formation of the agreement
4.1A booking request, consultation form, telephone call, email, WhatsApp message or delivery of a Device for initial assessment is an enquiry unless 4Fixing expressly confirms otherwise.
4.2An enquiry does not oblige 4Fixing to accept the assignment or reserve parts, capacity or a delivery date.
4.3An Agreement is formed when the Customer accepts a Quote, Repair Confirmation or Statement of Work, gives another clear written authorisation to proceed, or expressly asks 4Fixing to begin the agreed work.
4.44Fixing will provide these Terms before or when the Agreement is formed in a form that the Customer can save and consult later. Acceptance may be recorded by signature, email, electronic acceptance or another unambiguous written action.
4.5A Quote remains valid for the period stated in it. If no period is stated, 4Fixing may withdraw or revise the Quote before acceptance.
4.6Parts, products, domains and third-party services remain subject to availability until the relevant order or registration has been confirmed.
4.7An oral amendment binds 4Fixing only after written confirmation. This does not remove any right that a Consumer has under mandatory law.
Article 5. Customer authority and information
5.1The Customer confirms that they own the Device, data, domain, content and materials supplied to 4Fixing or have adequate authority from the owner to instruct the work.
5.2The Customer must provide complete and accurate information reasonably necessary for diagnosis and performance. This includes information about previous repairs, liquid exposure, impact, heat damage, intermittent faults, encryption, activation locks, existing backups, relevant deadlines and technical dependencies.
5.3The Customer must not instruct 4Fixing to access, recover, copy, host, alter or publish data unlawfully.
5.44Fixing may refuse or suspend work where it reasonably suspects missing authority, fraud, unlawful content, infringement of intellectual-property rights, misuse of personal data, a security threat or another unlawful or materially unsafe instruction.
5.5A Business Customer is responsible for ensuring that its representative has authority to approve work, expenditure, changes, access and acceptance. 4Fixing may rely on the instructions of an apparent authorised representative unless it has reasonable grounds to doubt that authority.
Article 6. Prices, VAT and additional work
6.1Prices offered to Consumers include VAT unless a lawful and clear statement indicates otherwise. Prices offered exclusively to Business Customers may exclude VAT if this is made clear before the Agreement is formed.
6.2The Quote or confirmation will identify material additional costs, including diagnostic fees, parts, shipping, data carriers, domains, hosting, email, licences, plugins, certificates and third-party subscriptions where relevant.
6.3A diagnostic indication is not a fixed price unless expressly described as fixed. A fixed price is based on the scope, condition and assumptions stated in the Quote.
6.4Hidden damage, corrosion, prior modifications, unavailable parts, unexpected restrictions or inaccurate Customer information may require a revised Quote.
6.54Fixing will not perform material additional work without the Customer's approval. If the Customer has authorised a clear spending limit, 4Fixing may perform necessary work within that limit without obtaining approval for each individual step.
6.6A change to Digital Services may affect fees, milestones, dependencies, licences and delivery dates. A material change becomes part of the Agreement only after written approval.
6.7An advertised starting price is indicative unless the complete scope, conditions and exclusions of the offer are stated. A statement that websites are available from EUR 599 does not create an entitlement to a particular project at that price.
Article 7. Payment
7.1The payment schedule and accepted methods are stated in the Quote, Repair Confirmation, Statement of Work or invoice.
7.2Unless otherwise agreed, completed Repair Services and supplied parts are payable before or when the Device is collected or returned.
7.3Digital Services may be invoiced through a deposit, milestone payments, periodic charges, recurring fees, payment on completion or another arrangement stated in the Statement of Work.
7.4A Consumer advance payment for goods will remain within the limit permitted by Dutch law.
7.5An invoice must be paid within the period stated on it. A Consumer who pays late will first receive any legally required cost-free notice and payment period before statutory interest or collection costs are charged.
7.6A Business Customer is in default after expiry of the agreed payment period, subject to any mandatory notice. Statutory commercial interest and reasonable extrajudicial collection costs may then be charged.
7.7A Customer may not set off or suspend payment except where permitted by law. This restriction does not apply where it would unlawfully limit a Consumer right. A genuine dispute about part of an invoice does not suspend payment of an undisputed part.
Article 8. Timing and delivery
8.1Diagnostic, repair, recovery, development and launch dates are estimates unless 4Fixing expressly confirms a binding deadline in writing.
8.2Timing may depend on diagnosis, hidden damage, corrosion, part availability, suppliers, Customer approval, Customer content, credentials, domain transfer, hosting access and third-party platform review.
8.3Statements concerning same-day diagnosis, next-day service or completion within 24 to 48 hours are indicative unless confirmed as binding for the specific assignment.
8.4If Customer action is delayed, affected milestones move by at least the resulting delay. 4Fixing may reasonably reschedule resources where information, content, access or approval is supplied late.
8.5Goods will be delivered within the agreed period and, for Consumers, within any mandatory statutory period. Risk passes as required by mandatory law.
8.6A Customer sending a Device should use appropriate packaging, tracking and insurance. Where the Customer independently selects and instructs the carrier, responsibility for transit is determined by the Agreement and mandatory law.
Article 9. Consumer withdrawal rights
9.1Where a Consumer Agreement is concluded at distance or away from 4Fixing's business premises, the Consumer has the statutory right of withdrawal unless a lawful exception applies.
9.2For services, the withdrawal period is normally 14 days from formation of the Agreement. For goods, the applicable period normally begins after receipt, subject to statutory rules for split or multiple deliveries.
9.3If the Consumer asks 4Fixing to begin a service during the withdrawal period, the request must be express. If the Consumer then withdraws before completion, 4Fixing may charge the lawful proportion for work already performed.
9.4The right of withdrawal for a service ends after full performance only if the Consumer expressly requested or consented to early performance and acknowledged the statutory consequence before performance began.
9.5An exception for custom-made goods or digital content applies only where all statutory conditions have been met and the Consumer was correctly informed before the Agreement was formed.
9.6Work agreed in person at 4Fixing's premises does not become a distance contract merely because later communication takes place electronically.
9.7The model withdrawal form appears at the end of these Terms. Where legally required, 4Fixing will also provide an accessible online withdrawal or cancellation function.
Article 10. Device intake and diagnosis
10.1When reasonably practicable, 4Fixing will record the Device, its identifying details, visible condition, supplied accessories, the reported fault and relevant Customer instructions.
10.2The Customer should examine the intake information and report any material error without unreasonable delay.
10.3By approving diagnosis, the Customer authorises 4Fixing to perform the technical procedures reasonably necessary to identify the fault. These may include opening the Device, disassembly, electrical testing, software diagnostics, component testing, charging tests and limited access to system functions.
10.4Diagnosis can reveal or worsen a pre-existing fragile condition, particularly where the Device has suffered impact, corrosion, liquid exposure, storage failure, heat damage or an earlier repair.
10.54Fixing will use reasonable professional care but cannot guarantee that a severely damaged or unstable Device will remain in its intake condition during a necessary diagnostic procedure.
10.6A diagnostic fee is payable only if disclosed before the diagnostic work begins. The Repair Confirmation will state whether that fee is credited against an approved repair.
10.7Diagnosis is based on the condition observable at the time and does not guarantee that no other defect, intermittent failure or progressive corrosion exists.
Article 11. Repair authorisation and hidden damage
11.14Fixing will not begin the quoted repair until the Customer has approved the relevant scope and price or authorised a clear maximum spending limit.
11.24Fixing may stop work and request new approval if hidden damage or a materially different fault is discovered.
11.3If the Customer declines revised work, the Customer remains responsible for an approved diagnostic fee, authorised work already properly performed, approved shipping and a non-returnable part specifically ordered with consent.
11.4A repair concerns the agreed fault and does not constitute a complete overhaul unless the Repair Confirmation expressly states otherwise.
11.5Correcting one fault does not guarantee that an unrelated component will not fail later.
11.6Where continued work would be technically unsafe, disproportionate or unlikely to succeed, 4Fixing may recommend that the repair be stopped. Stopping an uneconomic or unsafe repair does not by itself mean that the earlier diagnosis or authorised work was defective.
Article 12. Replacement parts
12.1The Quote or Repair Confirmation will identify, where material, whether a replacement part is original, original-equipment quality, refurbished, reclaimed, compatible or supplied by the Customer.
12.24Fixing will not describe a part as original unless that description can be supported.
12.3Compatible, refurbished or third-party parts may cause manufacturer notifications, diagnostic messages, feature restrictions, calibration requirements or consequences for a manufacturer's warranty. 4Fixing will disclose a known material consequence before installation.
12.4A Customer-supplied part is used at the Customer's risk unless 4Fixing expressly accepts responsibility for its suitability. 4Fixing remains responsible for using reasonable professional care during installation.
12.5Replaced parts become 4Fixing's property only where agreed and permitted by law. A Customer who wants a replaced part returned must request this before work begins. Return may be impossible where a supplier exchange programme or safe-disposal rule applies.
12.6Unless expressly stated otherwise, 4Fixing is an independent repair provider and not an authorised service centre for Apple, Samsung, Microsoft or another manufacturer. Product names and trade marks are used only to identify compatibility and the Device concerned.
Article 13. Customer data, backups and credentials
13.1The Customer remains responsible for maintaining a current backup before handing over a Device where a backup is reasonably possible.
13.24Fixing will take reasonable care to avoid unnecessary access to Customer data and will access data only where reasonably required for diagnosis, testing, repair, Data Recovery, transfer, delivery or another agreed service.
13.3Where possible, the Customer should provide a temporary credential or limited test account. 4Fixing will not request or retain a credential that is unnecessary for the work.
13.4Repair, board work, software intervention, failed storage and Data Recovery inherently involve a risk of data loss, corruption, reset, loss of encryption access, changed file structure or permanent inaccessibility.
13.54Fixing does not guarantee that data will remain intact unless a specific written guarantee is given. A statement that 4Fixing aims to preserve data describes the intended method and does not create an absolute result.
13.6The absence of a guarantee does not excuse a failure to use reasonable professional care or exclude liability that cannot lawfully be excluded.
13.74Fixing will not inspect the substantive content of files except where technically necessary, authorised by the Customer or required by law. Suspected unlawful material may be handled as required by applicable law.
13.8Credentials and temporary working copies will be protected, access-limited and deleted or returned in accordance with the agreed purpose, the operational retention schedule and applicable law.
Article 14. Data recovery
14.1Data Recovery is a best-efforts technical service. No preliminary statement about recoverability constitutes a guarantee.
14.2Recovery is successful only to the extent that data has been extracted, made technically readable, validated to the agreed extent and delivered.
14.3The Customer acknowledges that a recovery attempt may be destructive, may reduce the possibility of later recovery, may require work on damaged storage or a circuit board and may produce only partial or corrupted information.
14.4The Quote should state the recovery objective, destination medium, price basis, validation method, expected timing and whether a no-result, no-fee arrangement applies.
14.5No no-result, no-fee arrangement exists unless stated in writing.
14.6Recovered files may be incomplete, corrupted, renamed, lacking metadata or incompatible with current software. Unless separately agreed, 4Fixing verifies readable transfer samples or agreed categories, not the substantive accuracy of every file.
14.7The Customer must inspect delivered recovered data promptly and report a delivery problem within a reasonable period. This does not reduce a mandatory Consumer right.
14.84Fixing will not retain recovered data longer than necessary for delivery, verification, complaint handling or compliance with a legal obligation. After delivery, the Customer is responsible for creating and maintaining a secure backup.
Article 15. Liquid damage and microsoldering
15.1Liquid damage and corrosion are progressive conditions that may affect areas appearing functional during diagnosis. Cleaning or repairing one area does not guarantee the future operation of every component.
15.2By approving liquid-damage or board-level work, the Customer authorises the specialist procedures described in the Quote or Repair Confirmation. These may include disassembly, ultrasonic cleaning, corrosion removal, controlled heating, microsoldering, BGA work, component replacement, trace repair and electrical testing.
15.34Fixing will explain the observed condition and proposed scope before substantive work. Where the Device is beyond economic repair, the Customer may choose an agreed Data Recovery route or return of the Device.
15.4A Commercial Warranty for liquid-damage or microsoldering work covers only the workmanship and components expressly identified in the warranty certificate. Unless mandatory law provides otherwise, it does not cover new corrosion, progressive corrosion outside the repaired area, a different damaged component, later liquid exposure, impact, misuse or an unrelated failure.
15.5Statutory Consumer rights remain unaffected.
Article 16. Completion and unclaimed devices
16.14Fixing will notify the Customer when the Device is ready, work has stopped, further approval is required or the Device cannot be repaired.
16.2The Customer must collect the Device or arrange return within the period stated in the notice and pay amounts lawfully due.
16.34Fixing may exercise any statutory right to retain a Device until charges directly connected with the work are paid.
16.4If a Device remains uncollected after repeated written notice, 4Fixing may charge reasonable storage costs only where their basis was communicated.
16.54Fixing will not sell, recycle, erase or dispose of an unclaimed Device merely because a collection period has expired. Any such action will occur only after repeated reasonable contact attempts, a final written notice, expiry of a reasonable final period and compliance with applicable law.
16.6A Customer request to erase, recycle or dispose of a Device must be explicit and recorded. Secure destruction may be charged where agreed.
Article 17. Statutory conformity and commercial warranty
17.1Goods, digital content and digital services supplied to Consumers must conform to the Agreement and to the expectations protected by Dutch law.
17.2These Terms do not impose a fixed expiry date on statutory conformity rights.
17.3Repair Services and Digital Services will be performed with reasonable professional care and in accordance with the agreed specification. Applicable statutory rights and remedies remain unaffected.
17.4A Commercial Warranty is an additional promise and never reduces a statutory right.
17.5Unless a longer period is stated in a durable warranty certificate, 4Fixing offers a three-month Commercial Warranty on the workmanship and replacement part identified on the repair invoice. The period begins when the completed repair is delivered or made available for collection.
17.6The warranty certificate will identify the provider, beneficiary, territory, duration, covered repair or part, remedy, claim procedure and relevant exclusions. It will also confirm that statutory rights remain unaffected.
17.7A lifetime or extended warranty applies only if expressly stated in a warranty certificate that defines what the stated duration means. A general website reference to lifetime warranty does not create unlimited or undefined cover.
17.8Unless mandatory law provides otherwise, the Commercial Warranty does not cover a different fault, accidental damage, misuse, later liquid exposure, unauthorised alteration, malware, incompatible software, consumable wear or a condition disclosed as outside the repair scope.
17.94Fixing must be given a reasonable opportunity to inspect and, where appropriate, remedy an alleged warranty defect. The Customer should not permit a third party to alter the repaired area before inspection unless urgent action is reasonably necessary.
17.10Nothing in this Article shifts a statutory burden of proof to a Consumer or requires a Consumer to pay for a remedy that the law requires to be provided free of charge.
Article 18. Digital services and statement of work
18.1Every Digital Services project will be governed by a Statement of Work or equivalent written confirmation.
18.2The Statement of Work will identify the agreed deliverables, number of pages, functions, integrations, design approach, mobile requirements, content responsibilities, revisions, milestones, technical dependencies, test environment, fees, recurring services, support, acceptance criteria and exclusions where relevant.
18.3The Customer must provide timely and lawful content, brand assets, images, permissions, approvals, credentials, account access and decisions. 4Fixing may rely on Customer-approved material and is not responsible for delay caused by incomplete, late or changing instructions.
18.4Unless expressly included, Digital Services do not include legal advice, regulatory certification, copywriting, photography, translation, accessibility certification, continuing SEO, advertising management, cybersecurity certification, regulatory approval or unlimited support.
18.5Technical privacy features, including a cookie-consent mechanism, may support compliance but do not make a website legally compliant by themselves.
18.6The Customer remains responsible for its business purposes, legal bases, privacy information, content, retention periods, user requests and lawful configuration unless a separate compliance service is agreed.
18.74Fixing may recommend changes where a Customer instruction creates a technical, security, legal or usability risk and may refuse an unlawful or manifestly unsafe instruction.
Article 19. Domains, hosting and business email
19.1A domain name is subject to registrar and registry rules. Availability cannot be guaranteed until registration is confirmed.
19.2Unless the Statement of Work states otherwise, the Customer will be registered as the domain holder and 4Fixing may act as technical or administrative contact.
19.3The Customer must provide accurate registration information and cooperate with verification or transfer requirements.
19.4Hosting, email, domains, certificates, plugins and third-party services may have recurring fees, storage limits, mailbox limits, acceptable-use conditions, licence restrictions, renewal dates and third-party price changes.
19.5Material charges and limits will be stated in the Statement of Work, service confirmation or renewal notice.
19.64Fixing may use reputable third-party infrastructure providers. Availability, maintenance, security response, backup functionality and data location may depend on those providers.
19.7No hosting or email service is completely uninterrupted or immune from attack. An uptime, backup, response or recovery commitment applies only if stated as a measurable service level in writing.
19.8The Customer is responsible for lawful use, account users, strong passwords, multi-factor authentication where available, lawful content, necessary local copies and prompt action on security notices.
19.9Renewal occurs only on the basis stated in the Agreement. Consumer renewals and automatic extensions remain subject to mandatory cancellation and notice rules.
Article 20. Development, change control and acceptance
20.14Fixing will perform the agreed Digital Services with reasonable professional care and in material accordance with the Statement of Work.
20.2A request affecting the approved scope, assumptions, design, content volume, integration, functionality or delivery sequence is a change request. Before undertaking material additional work, 4Fixing will state the expected effect on price and timing.
20.3The Customer must review each milestone and provide consolidated feedback within the period stated in the Statement of Work. Delay in feedback extends affected milestones by at least the resulting delay.
20.44Fixing may use staging systems, test data and temporary access controls. A staging environment is not a production service unless expressly agreed.
20.5A deliverable is accepted when the Customer confirms acceptance, instructs launch, publishes it, uses it in production or otherwise clearly treats it as completed.
20.6Acceptance does not apply to a defect reported within the agreed review process or a hidden defect that could not reasonably have been identified.
20.7Acceptance does not remove a mandatory Consumer right or excuse a material failure to meet the agreed specification.
20.8A preference not included in the agreed specification does not by itself constitute a defect. Additional preferences or changes requested after acceptance may be treated as additional work.
Article 21. Intellectual property
21.1The Customer retains rights in material it supplies and grants 4Fixing a licence to use that material only as necessary to perform, test, host and support the Agreement.
21.2The Customer confirms that its content, trade marks, images, code, data and instructions may lawfully be used.
21.3A Business Customer will indemnify 4Fixing against a substantiated third-party claim arising from unlawful Customer material, except to the extent caused by 4Fixing.
21.4Upon full payment, the Customer receives the ownership or licence in project-specific deliverables stated in the Statement of Work.
21.54Fixing retains ownership of its pre-existing tools, methods, reusable code, libraries, development environment, know-how and generic components. The Customer receives the licence reasonably necessary to use the completed deliverable for its agreed purpose.
21.6Open-source software, stock assets, fonts, plugins, platforms and third-party materials remain subject to their own licence terms. 4Fixing will identify material paid or restrictive licences where reasonably relevant.
21.74Fixing may display a project in its portfolio only with the Customer's consent or where this was transparently agreed. Confidential or unreleased work will not be disclosed without authority.
Article 22. Performance, SEO and compatibility
22.1Website performance scores, search visibility, indexing, traffic, enquiries and conversion depend on factors that may fall outside 4Fixing's control. 4Fixing does not guarantee a commercial result, search position, traffic volume or conversion rate.
22.2A Lighthouse, speed or similar target applies only if recorded in the Statement of Work together with the test tool, device profile, testing location, content state, hosting environment and relevant third-party scripts.
22.3A performance result recorded at launch may change because of later content, software, hosting, plugins, browsers, tracking scripts or Customer modifications.
22.44Fixing will test the browsers, devices and breakpoints listed in the Statement of Work. Compatibility with obsolete, unsupported or later-released technology is not guaranteed unless separately agreed.
22.5Technical SEO preparation means only the items identified in the Statement of Work and does not include continuing optimisation or a ranking guarantee unless expressly agreed.
22.6Expressions such as GDPR compliant, GDPR-proof, accessibility compliant, secure or certified will be used only where the scope, applicable standard, evidence and responsible party have been expressly defined.
Article 23. Maintenance, support and handover
23.1Post-launch support is limited to the period, hours, response targets and work categories stated in the Statement of Work or maintenance plan. General availability for contact does not create unlimited free support.
23.2Unless expressly included, support does not cover new features, content changes, version upgrades, third-party breakage, security incidents, malware removal, recovery from Customer modifications or new legal requirements.
23.34Fixing may suspend hosting, email or maintenance where continued service creates a serious security or legal risk or where undisputed charges remain unpaid after the required notice.
23.4Where reasonably possible, 4Fixing will give advance notice and allow the Customer to remedy the issue.
23.5On termination and full payment, 4Fixing will provide the agreed export, credentials, files, domain cooperation or transfer assistance. Registrar, hosting, licence, migration and third-party charges may still apply.
23.64Fixing is not required to transfer its internal systems, reusable tools, non-transferable third-party licences or unpaid deliverables.
23.7Data will be returned or deleted after termination in accordance with the Agreement, any data-processing agreement, the retention schedule and applicable law.
Article 24. Privacy and data processing
24.14Fixing processes contact, order, invoice, complaint and website-use data for its own business and legal purposes as described in its privacy notice.
24.2The privacy notice and cookie policy supplement these Terms but do not independently change the contractual scope or determine the parties' privacy roles.
24.3The parties' roles will be determined according to the actual processing activity.
24.4Where 4Fixing processes personal data solely on a Business Customer's documented instructions, including through hosting, maintenance or technical support, the parties will enter into a data-processing agreement meeting Article 28 GDPR before that processing begins.
24.5The data-processing agreement will address the subject matter, duration, purposes, personal-data categories, data subjects, confidentiality, security, subprocessors, assistance, incident notification, return or deletion and audit information.
24.6For Device work, 4Fixing will minimise access and use need-to-know permissions. Personal data within a Device will be handled only as reasonably necessary for diagnosis, testing, repair, recovery, delivery, security and legal duties.
24.7Each party must notify the other without undue delay of a personal-data incident relevant to the other party's obligations and cooperate with lawful investigation, mitigation and notification duties.
24.8A form should acknowledge that the Customer has read the privacy notice. Consent will be requested only where the relevant processing genuinely relies on consent.
Article 25. Confidentiality
25.1Each party will protect non-public technical, commercial, financial and personal information received in connection with the Agreement and use it only for the agreed purpose.
25.2Confidentiality does not apply to information that is public without breach, already lawfully known, independently developed, lawfully received from a third party or required to be disclosed by law.
25.34Fixing will limit access to Devices, credentials, recovered data and project systems to personnel and service providers who need access and are bound by appropriate confidentiality and security duties.
25.4These obligations continue after the Agreement ends for as long as the information remains confidential or applicable law requires protection.
25.5Nothing in this Article prevents lawful reporting to an authority, regulator, court or professional adviser.
Article 26. Third-party services
26.1Repair work advertised as performed in-house will be performed in-house unless the Customer is informed and agrees otherwise. This does not prevent 4Fixing from purchasing parts or using ordinary carriers, logistics providers and payment providers.
26.2Digital Services may depend on domain registrars, hosting providers, email providers, content-delivery networks, analytics services, advertising services, certificate authorities, plugin providers and software platforms.
26.3Where selection forms part of its assignment, 4Fixing will select and configure third-party services with reasonable care.
26.44Fixing is not responsible for an independent third party's change, outage, price increase, security incident or discontinuation beyond the responsibility placed on 4Fixing by mandatory law or the Agreement.
26.5The Customer must comply with disclosed third-party terms necessary to use the deliverable.
26.6Where a third party acts as a subprocessor, the applicable data-processing agreement and GDPR requirements apply.
Article 27. Liability
27.1Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, intent, deliberate recklessness by 4Fixing's management, breach of a mandatory privacy obligation or another liability that cannot lawfully be excluded.
27.24Fixing is responsible for loss directly caused by an attributable failure to perform the Agreement, subject to this Article and mandatory law.
27.3The Customer must take reasonable steps to prevent and limit loss. This includes maintaining backups, protecting credentials, responding to warnings, providing accurate information and stopping the use of an unsafe Device or compromised service.
27.4For Consumers, any limitation applies only to the extent that it is fair, transparent and permitted by mandatory law. Statutory conformity, withdrawal and remedy rights remain unaffected.
27.5For Business Customers, 4Fixing is not liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, business interruption or loss of data, except where such exclusion is prohibited by law.
27.6For Business Customers, total liability arising from one event or a series of connected events is limited to the amount paid under the affected Agreement during the preceding 12 months.
27.7If 4Fixing's liability insurer pays a higher amount for the event, liability is limited to that insurance payment plus the applicable deductible.
27.8The limitations applying to Business Customers do not apply where loss results from intent or deliberate recklessness by 4Fixing's management or where mandatory law prohibits the limitation.
27.9A claim must be notified promptly with sufficient information to allow investigation. A contractual notification requirement does not extinguish a Consumer claim where that would conflict with mandatory law.
Article 28. Force majeure
28.1A party is not liable for delay or failure caused by an event beyond its reasonable control.
28.2Such events may include serious supplier failure, transport interruption, power failure, network outage, a cyber incident despite reasonable security measures, governmental action, fire, flood, epidemic, strike or shortage of critical parts.
28.3The affected party will notify the other party, take reasonable mitigating measures and resume performance when reasonably possible.
28.4Payment remains due for goods and work already properly supplied.
28.5If force majeure continues for a period that makes performance unreasonable, either party may terminate the affected unperformed part of the Agreement. Mandatory Consumer rights remain unaffected.
Article 29. Suspension and termination
29.14Fixing may suspend performance after reasonable notice if the Customer fails to provide essential cooperation, authority, safe access, required information or undisputed payment.
29.24Fixing may suspend or refuse performance immediately where continued work would be unlawful or materially unsafe.
29.3Either party may terminate an Agreement for a material breach that is not remedied within a reasonable written period. Immediate termination may occur where justified by the nature and seriousness of the breach.
29.4Customer cancellation of commissioned work does not remove the obligation to pay for properly performed work, approved non-returnable costs, specifically ordered parts, third-party commitments and other amounts lawfully due. Costs saved because of cancellation will be deducted where required.
29.5Consumer withdrawal, cancellation and termination rights under mandatory law take priority.
29.6Provisions concerning payment, confidentiality, intellectual property, data return, liability and disputes continue after termination to the extent necessary to give them effect.
Article 30. Complaints and warranty requests
30.1Complaints and warranty requests may be sent to info@4fixing.com or delivered to 4Fixing at Witte de Withstraat 114H, 1057 ZG Amsterdam, the Netherlands.
30.2The Customer should identify the Agreement, Device or project, describe the issue, provide relevant dates and state the requested solution. Supporting information reasonably available should be included.
30.3Prompt notification helps prevent further damage and supports an effective investigation. A Consumer complaint made within two months after discovering a defect is in any event timely under Dutch consumer rules.
30.44Fixing will acknowledge or substantively respond to a complaint within 14 days. If more time is reasonably required, it will state the reason and expected response date within that period.
30.54Fixing must be given a reasonable opportunity to investigate and, where appropriate, remedy an attributable defect. This does not restrict a mandatory Consumer remedy.
30.6These Terms do not refer Consumers to the former European Online Dispute Resolution platform because that platform was discontinued on 20 July 2025.
Article 31. Governing law and disputes
31.1Dutch law governs the Agreement.
31.2The parties will first attempt in good faith to resolve a dispute through the complaint procedure.
31.3If the dispute cannot be resolved, it will be submitted to the court having jurisdiction under Dutch law.
31.4No provision removes a Consumer's right to use a court having mandatory jurisdiction.
Article 32. Changes, severability and language
32.1The version accepted when the Agreement is formed applies to that Agreement.
32.2A later version normally applies only to future Agreements.
32.3A later version may apply to a continuing service only where the Agreement permits a reasonable change, the change has a legitimate basis, the Customer receives the complete new version before it takes effect and any mandatory notice or termination right is respected.
32.4Publication of a new version on the website does not by itself amend an existing Agreement.
32.5If a provision is invalid or unenforceable, the remaining provisions continue. The invalid provision will be replaced only to the extent necessary by a valid provision that most closely reflects its lawful purpose.
32.6Failure to enforce a provision immediately does not constitute a permanent waiver.
32.7English and Dutch versions must have the same substantive meaning. The Agreement may identify the controlling language, but this does not override mandatory Consumer interpretation or information requirements.
32.8Headings are included for readability and do not independently change the meaning of a provision.
Annex 1. Model withdrawal form for consumers
Complete and return this form only if you wish to withdraw from a qualifying distance or off-premises Agreement.
To:
4Fixing
Witte de Withstraat 114H
1057 ZG Amsterdam
The Netherlands
Email: info@4fixing.com
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods or the supply of the following service:
- Description:
- Ordered or agreed on:
- Received on, if applicable:
- Consumer name:
- Consumer address:
- Signature, only if submitted on paper:
- Date:
Delete as appropriate where this form is used by more than one Consumer.